Refund policy
Return and Refund Policy – NeeDoh Egypt
At NeeDoh Egypt, customer satisfaction is very important to us. However, due to the sensory and tactile nature of our stress-relief products, and to ensure the highest standards of hygiene and product integrity, we have a strict no-refund policy once a product has been opened, used, or tampered with in any way.
All returned items must be:
- Unopened and sealed in their original packaging
- In brand-new, unused condition
- Returned within 4 days of receiving the order
- Accompanied by the original receipt or proof of purchase
We cannot accept returns or issue refunds for:
- Opened or unsealed NeeDoh products
- Products that show signs of use, squeezing, or handling
- Items not in their original packaging
- Change of mind after opening the product
- Products with damaged or missing packaging seals
Why This Policy?
NeeDoh products are designed for hands-on sensory play and stress relief. Once opened or handled, they cannot be resold as new. This policy is in place to protect all customers and ensure everyone receives a fresh, hygienic, and pristine product.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will gladly arrange a replacement or refund for genuinely faulty items.
By placing an order through NeeDoh Egypt, you acknowledge and agree to this policy.
Thank you for understanding and supporting NeeDoh Egypt!